Refund policy

At Stormon, customer satisfaction is our priority. We want you to enjoy your purchase and have a positive shopping experience. This Return & Refund Policy explains the conditions under which returns, exchanges, and refunds may be requested.

1. Return Eligibility

We accept return requests within 30 days of delivery.

To be eligible for a return, items must:

  • Be unused and in the same condition as received

  • Include original packaging and accessories

  • Include proof of purchase or order information

  • Not show signs of damage, alteration, or misuse

For collectible and hobby products, including Pokémon cards and trading card products, items must remain in their original sealed condition when applicable.

2. Non-Returnable Items

Some items may not be eligible for return, including:

  • Products that have been opened, used, or altered

  • Opened trading card packs, booster boxes, or sealed collectible products

  • Items damaged after delivery due to customer handling

  • Gift cards

  • Clearance or final-sale items (when clearly marked)

3. Damaged, Defective, or Incorrect Items

If you receive:

  • A damaged product

  • A defective item

  • The wrong product

  • A missing item from your order

Please contact us within 7 days of delivery at:

Email: contact@stormon.shop

Please include:

  • Your order number

  • A description of the issue

  • Photos or videos showing the problem

We will review your request and provide the appropriate solution.

4. Return Process

To request a return:

  1. Contact us at contact@stormon.shop with your order details.

  2. Wait for return approval and instructions.

  3. Ship the item back according to the provided instructions.

  4. Once received and inspected, we will process your refund or replacement.

Please do not send items back without contacting us first.

5. Return Shipping

Customers are responsible for return shipping costs unless:

  • The item received was incorrect

  • The product arrived damaged

  • The issue was caused by an error from Stormon

We recommend using a trackable shipping service when returning items. We are not responsible for items lost during return shipping.

6. Refund Process

Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

If approved:

  • Your refund will be issued to the original payment method.

  • Processing times may vary depending on your bank or payment provider.

  • Refunds typically appear within 5–10 business days after approval.

Original shipping fees are generally non-refundable unless the return is due to our error or required by applicable law.

7. Exchanges

If you receive a defective or incorrect item, we may offer a replacement depending on product availability.

For exchange requests, contact us at:

contact@stormon.shop

8. Order Cancellation

Orders may be cancelled within 24 hours of purchase if they have not yet been processed or shipped.

Once an order has been shipped, it cannot be cancelled and must follow our return process.

9. Price Adjustments

Prices may change due to promotions, market conditions, or inventory updates. We do not offer refunds for price differences after an order has been completed unless required by applicable law.

10. Contact Information

If you have any questions regarding returns or refunds, please contact us:

Stormon

9809 Falls Rd

Potomac, MD 20854

United States

Email: contact@stormon.shop

Phone: +1 (479) 345-1674